Product Warranty & Claim Policy

Product Warranty & Claim Policy - รหัสฟีฟาย

Welcome to รหัสฟีฟาย, the #1 platform for sourcing and selling ID Free Fire accounts with top quality, high levels, rare skins, and 100% security, as well as 24/7 automated Free Fire Top Up services. To ensure all users enjoy a worthwhile and worry-free experience when buying ID Free Fire accounts, we have established a clear Warranty and Product Claim Policy.

1. Warranty Terms and ID Free Fire Claim Rights

For customers who complete an order for an ID Free Fire account via our automated storefront system, after-sales protection is provided as follows:

• Protection Period: All ID Free Fire accounts are covered under our security warranty post-delivery according to the timeframe specified on the product details page (e.g., 30-day warranty up to a full 6-month warranty).
• In Case of Account Retrieval: If the purchased ID Free Fire account is retrieved or encounters login issues originating from the original owner within the warranty period, we will immediately replace it with a new ID Free Fire account of equal value or provide a full refund.
• Inaccurate Account Information: If you log in and find that the level, skins, or items in the ID Free Fire account do not match the preview images on the store page, you can request an immediate replacement. You must not modify any security credentials before notifying an admin.

2. Warranty Exceptions and Non-Claimable Cases

To maintain fairness and prevent fraudulent activities, we reserve the right to void the warranty for buying ID Free Fire under the following circumstances:

• Failure to Update Security Information: The buyer fails to change the email, recovery phone number, or password to their own as recommended by our team after delivery.
• Use of Cheat Software (Hacks/Mods): The account gets suspended (banned) because the buyer used it with third-party cheats, modification scripts, or any hack tools in Free Fire.
• Account Compromise via High-Risk Websites: Logging in the ID Free Fire account on external random account spin wheels, free diamond generators, or phishing websites, resulting in compromised credentials.
• Sharing Account Credentials: Sharing password details with friends or third parties, leading to disputes or unauthorized password modifications.

3. Free Fire Top Up Service Safety & Warranty Policy

For automated diamond top-up and game recharge services in Free Fire, the following warranty criteria apply:

• 100% Guaranteed Diamond Delivery with Zero Refund History: Our Free Fire Top Up service operates through 100% legal channels. Your account is completely safe from retroactive bans.
• In Case of Delayed Diamonds: If your payment is successful but diamonds do not appear in your game account within 1–15 minutes, submit your Order ID and Character UID to our admin for immediate verification and delivery.
• UID Error Limitations: If the customer enters an incorrect UID or character name resulting in diamonds delivered to another account, we cannot recall the diamonds or issue a refund. Please double-check all information before confirming payment.

4. Product Claim Submission Steps with รหัสฟีฟาย

If you encounter any issues regarding your ID Free Fire account or top-up transaction, please follow these simple steps:

1. Prepare your Order ID and payment receipt/slip screenshot.
2. Capture clear screenshots or video clips documenting the exact error encountered.
3. Contact our admin via 24/7 live chat on the store homepage or our official fan page.

5. Compensation Standards and Timeframes

• Account Replacement: A replacement ID Free Fire account will be issued within 15–30 minutes after evidence verification is completed.
• Refund: If no replacement account of equal value is available, a full refund will be transferred to the customer's bank account or TrueMoney Wallet within 1–24 hours.