Help Center & Frequently Asked Questions

We run special discount promotions every month during designated campaign periods. You can follow our latest updates and discounts on our website promotion page.

All accounts are carefully screened for security and regularly updated with new skins and items by our professional team.

Our Free Fire Top Up service offers bonus discounts of up to 40%. You can easily complete transactions yourself via our 24/7 automated system.

You can contact our support team 24/7 for more information via LINE Official Account, Facebook Page, or our Contact Us page.

Yes! You can complete transactions 24/7 via our automated system. Pay via TrueMoney Wallet or Razer Gold Pin to receive your login credentials immediately.

It means customers can purchase ID Free Fire accounts or use top-up services via our automated website system 24 hours a day, 7 days a week, with no days off.

If you encounter any issues, feel free to contact our team via the "Contact Us" page or message our admins on LINE / Facebook Page anytime for assistance.

You can submit your details via the form on the "Contact Us" page by specifying your name, email, subject, and issue details, or chat directly with our admin for the fastest response.

Please verify if your payment receipt or card PIN is correct first. If you still have not received your account credentials or diamonds, send your proof of payment to our admin via Facebook, LINE, or Email.

Always verify the website URL before completing any payment to protect yourself from phishing or fraudulent fake websites.

This may occur if the card PIN was typed incorrectly or if the cash card has already been redeemed previously. Please double-check your card PIN details.

This usually happens if an incorrect phone number or email was entered during checkout. Please prepare your proof of payment and contact our admin to retrieve your credentials.

If you log into the account and find specs that do not match what was stated on the site, contact our admin immediately to request a replacement or refund under our warranty policy.

Take a screenshot of your purchase receipt showing your Character UID, payment method, and transaction timestamp, then send it to our admin team via the "Contact Us" page.

All accounts in our store pass a 100% security check before being listed. If you experience unexpected login collisions, check if you shared credentials with others and contact our admin immediately for guidance.

If credentials fail or system issues occur, we will gladly replace the account with an equal-value account or issue a refund under our full 6-month warranty policy.

You can reach out and submit feedback 24/7 via Facebook, LINE, Email, or the contact form on our "Contact Us" page.

We support various online payment channels, including TrueMoney Wallet, TrueMoney Cash Cards, and Razer Gold Pin.

Cash cards can be easily purchased at 7-Eleven, TrueMoney Wallet app, major banking apps, Boonterm kiosks, or general convenience stores.

Select your desired ID -> Enter your correct phone number/email -> Enter the 14-digit cash card code or transfer payment -> Confirm and receive your details immediately.

If an item was purchased within 24 hours and encounters issues covered by our store policy, you can contact our admin via "Contact Us" to request a refund.

We prioritize customer privacy above all. We never collect ID card numbers or unnecessary personal sensitive information under any circumstances.

Our system only logs order details such as transaction IDs, timestamps, and payment channels solely for verification and after-sales service support.

Our website contains no malicious scripts, keyloggers, or phishing code. You can rest assured with our international security standards.